DELIVERY INFORMATION

DELIVERY INFORMATION

 

When you order online you can either collect in-store, Monday to Saturday or have your order delivered by courier, Tuesday to Sunday. For Christmas delivery information please see Christmas 2017 section below. 


CLICK & COLLECT - SAVE 10% 

Place and pay for an order online and collect from the Rook's store of your choice. Find store information here. Collection available Monday to Saturday.

Save 10% and no minimum order

Orders collected in store will automatically receive a 10% discount during checkout.

Collection Times

Click and collect orders scheduled for the following working day are available for collection from midday until 5pm.

Click and collect orders scheduled two days or more in advance can be collected on your nominated dat between 9am and 5pm.

Christmas Eve Collection

On Sunday, 24th December, all orders must be collected by 3pm.  

 

NATIONWIDE DELIVERY

Place and pay for an order online and have your order delivered to home or work by our trusted DPD couriers. Available delivery days are Tuesday to Sunday.

Orders OVER £75:

Delivery scheduled Tuesday to Friday - FREE
Delivery scheduled for Saturday - £9.00
Delivery scheduled for Sunday - £14.00
Delivery before 12pm (midday) is available Tuesday to Saturday - additional £4.00 surcharge

Orders UNDER £75:

Delivery scheduled Tuesday to Friday - £4.95
Delivery scheduled for Saturday - £13.95
Delivery scheduled for Sunday - £18.95
Delivery before 12pm (midday) is available Tuesday to Saturday - additional £4.00 surcharge

We use DPD to deliver

Voted the nation's favourite parcel carrier by consumer champion Which? members and MoneySavingExpert.com for the last 3 years for good reason.

Notifications - you'll receive notifications when your parcel is despatched and again on the morning of delivery. Please supply a mobile number or email address in order to facilitate this free service.

One hour delivery window - On the morning of delivery, DPD will confirm a one-hour time slot for delivery so you don't have to wait in all day. From this message you will also be able to access a suite of 'in-flight' options to rearrange your delivery e.g. request that it's left in a safe place. 

Please note: You can supply an alternative address to the billing address e.g. work address and stipulate delivery notes during the check-out process.

CHRISTMAS ORDERS

The dates for collection and deliveries over the Christmas and New Year period are subject to change as delivery slots book up so we advise placing orders early to secure your preferred delivery date.

ENSURING QUALITY

In order for your products to arrive in perfect condition we use premium packaging. Products are packaged and chilled to very low temperatures so that on receipt of your order you can simply leave out what you would like to cook immediately and place all other items in the freezer for later. Please note any cooked meats ordered will not be chilled to almost frozen but sent fresh.

Rook's Online take the utmost care selecting your produce and will always endeavour to send you only the very best. However, we offer a full refund service against any product found to be sub-standard providing is returned to us by it's best before date. This does not affect any statutory rights.